Frequently Asked Questions - Who Should I Call?
Use the following list of frequently asked questions and who to call for answers to quickly find the best source to address your issues.
PURCHASING & STRATEGIC SOURCING – firstname.lastname@example.org or 5-2521
- Why wasn’t the line on my requisition approved?
- Where do I create a PO?
- What is the bottled water GL number?
- How do I close a line and/or a Purchase Order?
- Can you help me with a Contracted Services?
- Who do I call on a charge to GL 728600 for a KS doc type starting with a 19 doc number?
- When I get an Over Budget error while creating a PO requisition, who do I call for assistance?
- How do I update the Vendor E-mail address? When can this field be updated?
- Where do I send the Vendor Maintenance form?
- Who can make the changes or update vendor addresses or bank information?
MATERIALS MANAGEMENT – email@example.com or 5-2294
- What is the status of my Good Receipt request?
- Can you help me on the Goods Receipt request input?
- I received a Hand Receipt from Materials Management. Do I still need to do a GR?
ACCOUNTS PAYABLE – firstname.lastname@example.org or 5-2777
- Which types of checks go to Accounts Payable?
- Where do I send checks such as Financial Aid or donor checks?
- How can I find out if an invoice has been paid?
- Why isn’t the vendor paid when I submitted my Purchase Requisition?
- When can I use the generic vendor number?
- Can I pay a Volunteer or pay for a Donation?
- How do I attach a document in on an e-NPO?
- What’s the payment status on my e-NPO?
- Am I always required to complete the contact field on an e-NPO? Pick Up field?
- Can I use a single GL account for all my receipts on an e-NPO?
- When I get an Over Budget error on an e-NPO, who do I call for assistance?
- Can you help me on an e-IDT for a payment correction?
TRAVEL – email@example.com or 5-2775
- What is the status on my travel request or expense report?
- What info do I need in order to request airfare reservations?
- When I get an Over Budget error for travel expenses, who I call for assistance?
FINANCIAL REPORTING – firstname.lastname@example.org or 5-6129
- Can you help me on an e-IDT for departmental expense transfers?
- What do I need to do to change the Account Manager on an account?
- How do I request a new account?