Student Support Services
Bobcats, we are here for you, with numerous programs, offices, and support services available to help you succeed.
Student Learning Assistance Center (SLAC)
The Student Learning Assistance Center can help you excel in your coursework through a variety of support programs including a tutoring lab, Supplemental Instruction, Veteran Academic Success Center, and excellent online resources. SLAC’s tutoring services and supplemental instruction will be available both face-to-face and virtually. In-person supplemental instruction sessions will be limited to 50% capacity and will practice social distancing. Virtual supplemental instruction session links will be provided by SI Leaders via TRACS/Canvas. SLAC is also offering an Online Writing Lab, to which students can submit papers for review by writing tutors.
Testing, Evaluation, and Measurement Center (TEMC)
The Testing, Evaluation, and Measurement Center (TEMC) is dedicated to supporting students, faculty, and the local community with testing and evaluation related needs. The TEMC houses four offices at Texas State University’s San Marcos and Round Rock campuses: Testing Lab Services; the Academic Testing for Students with Disabilities (ATSD) office; Scanning Services; and the Testing Center, Round Rock. Services include proctoring for standardized tests, proctoring of course exams for students with approved testing accommodations, and the generation of output data for faculty surveys, evaluations, and multiple-choice exams. The TEMC is limiting in-person contact and services by offering essential services only. This includes course exams for students with disabilities, correspondence exams, remote TSIA/Accuplacer exams, CLEP, proctored exams, THEA, and EMTS. Please visit our website for the most current list of test offerings.
- Academic Testing for Students with Disabilities
- Scanning Services
- Testing Center, Round Rock
- Testing Lab
The University libraries offer patrons the opportunity to explore, create and discover in environments that are packed with resources, technology and spaces for quiet or collaborative research and study. Currently, access to library facilities is limited to Texas State affiliates with a valid University ID card. All floors of the Alkek Library and the Round Rock Campus Library are open on a modified schedule. The University Libraries have also developed a Remote Services Guide. Librarians from both the San Marcos and Round Rock campuses are available to chat via email or phone. For assistance with online resources or library services, please contact the Ask a Librarian service or call 512-245-2686 during library open hours.
COMM Lab coaches work one-on-one with undergraduate and graduate students to practice delivering presentations for classes, 3MT and academic conferences. The lab also offers personalized instruction to students experiencing communication apprehension or "stage fright". The COMM Lab is now seeing students exclusively online. This will be done through Zoom. For more information and to make an appointment, visit the COMM Lab webpage.
Personalized Academic and Career Exploration Center (PACE)
Your educational journey begins at the PACE Center, home to first-year programs and services for academic success and the path toward a career. The PACE Center provides all first-year students with a team of dedicated faculty, staff, and student mentors/coaches to support your transition into college life. PACE Academic Advising is offering drop-in assistance via Zoom, phone, and email. PACE students can also schedule an appointment with their PACE Academic Advisor via phone or by visiting the UAC front desk. Your PACE Career Counselor will assist you in carefully planning your career, and PACE Career Exploration appointments are currently hosted via Zoom. To schedule a meeting with your assigned Academic Coach, please call 512.245.5102. Academic Coaches are meeting with students virtually, by phone, and by email. Finally, your Peer Mentor is embedded in your University Seminar section. If you have not been assigned a Peer Mentor you can individually sign up to connect with an upperclassman. We are all here for you!
Texas State Math CATS, sponsored by the Department of Mathematics, provides free online drop-in and appointment based math tutoring. Our goal is to provide students with academic support in a comfortable learning environment. Log in to receive individualized help, to form study groups and to build friendships. In addition to the tutoring service, we will help you facilitate study groups for mathematics course work, general research and exam prep. Learn more about Math CATS
Information Technology Assistance Center (ITAC)
Texas State has IT tools and services available to help faculty, staff and students, teach, work and learn from virtually anywhere. ITAC is available to support students via phone, email, live chat, or at their San Marcos and Round Rock campus service centers.
Remote Learning Hub in LBJ Student Center
Socially distanced work areas are available in the LBJ Student Center Ballrooms. The remote learning hub is equipped with computer-installed work stations and places with power and wired internet connectivity for those who bring their own devices.
Successful Online Learning
Information about necessary technology and tips for successful remote and online learning is available in the student information section of the Roadmap. Before enrolling in an online or hybrid course, all students are encouraged to take the Online Learning Readiness Self-Assessment.
The Texas State Counseling Center provides free and confidential professional counseling, as well as online mental health resources to currently enrolled Texas State students while classes are in session. Counseling services focus on short-term goals in support of personal adjustment, development and student success.
- Telemental Health Services: Staff members are available to provide urgent/crisis support and routine appointments to enrolled students as they navigate college transitions and other life experiences. For the health of all Bobcats, services are by appointment only. If you need urgent/crisis support, want to schedule or change an appointment, or want to consult with a clinician, please call 512-245-2208 (Monday - Friday, 8 am - 5 pm). During the COVID-19 period, telemental health (phone or HIPAA-compliant Zoom video) will be the most frequently used method for counseling. Clinicians will work with students to determine whether their individual counseling needs are best supported using telemental health or limited in-person services following CDC distancing guidelines. Information about telemental health is available to allow students to understand this option. Also, to follow CDC distancing guidelines, all group counseling services will be provided via HIPAA-compliant Zoom video. There are no additional fees for counseling services; however, students may be referred to off campus providers if their needs are best met through longer- term or specialized services.
- Self Help Resources (including TAO): The Counseling Center offers numerous self-help resources specific to college students that they will find useful in navigating numerous aspects of their daily lives and relationships. One of these resources is Therapy Assistance Online (TAO), which is an interactive online program that provides coping strategies and support for anxiety, depression, other common concerns. Any student with a valid TxSt email can use it for free. To reflect current needs, the Counseling Center has compiled COVID-19 Resources which includes coping techniques and support resources to manage stress and anxiety as well as Racial Trauma, Racial Violence & Antiracism Resources which includes websites, books, webinars and crisis support.
- Coping with COVID-19: The Counseling Center has compiled COVID-19 Resources which includes coping techniques and support resources to manage stress and anxiety. The resources include a curated list of websites, videos, and webinars specific to college mental health, as well as information on the SAMHSA Disaster Distress Helpline. Please view the webinar by our staff on “Student Adapting to Change: Maintaining Your Mental Health and Fostering Academic Resilience in the Era of COVID-19.”
- Minds Matter: Mental health problems are common in a college student population. Getting help early can reduce distress and prevent a problem from becoming a crisis. If you, or someone you know, may be experiencing overwhelming distress or other symptoms of a possible mental health problem. Explore resources on Minds Matter-VPSA.
Student Involvement is committed to enriching Bobcats through service, student organizations and activities. We encourage you to get involved. Explore Student Involvement chartered student organizations, programs, services, and resources. There are over 400 student orgs to choose from, browse the orgs for one that fits your interests. Watch the Student Involvement video. Student Involvement is here to help Bobcats get involved in a safe environment. We have adapted our programming in compliance with the Texas State Roadmap and CDC guidelines. We look forward to connecting with you and wish everyone a safe and healthy school year.
Inclusion and Diversity
Texas State has a variety of resources, both student-led and led by professional providers, for promoting inclusion and recognizing diversity within our community. Find a program that speaks to you, or one that challenges you to grow. Connect with your peers in dedicated communities for different groups, covering race and nationality, gender and sexuality, veterans’ status and more. View student clubs and organizations.
The Center for Student Retention is the home of student success. Our door is open to all members of the Bobcat family and our programs, resources and services are specifically aimed at helping students succeed in all aspects of their college experience. Browse our programs and services:
- Find or become a mentor through Bobcat Bond: Your Connection to Success
- Attend the Brilliant Bobcats College Success Series to learn skills and strategies to succeed academically.
- We also provide programs and services for male students, parents and families, foster care alumni students, students who are parents, and first-year off-campus parents. Explore Student Success to learn more
Mentor Program – Bobcat Bond
New students are paired with Texas State upperclassmen, staff or faculty to ease the transition into the university and support the adjustments to change. Research shows that students who receive mentoring are more likely to stay in college and graduate. We at Bobcat Bond believe that mentors truly do contribute to the success of students and we encourage all students to seek out a mentor.
The Department of Campus Recreation offers a 188,000 sq. ft. Student Recreation Center with a variety of cardio and weight equipment, a pool, and indoor track. We have a robust Group Exercise Schedule of in person, live stream, and on demand workouts. For those interested in Outdoor Recreation camping, lodging, hiking, and a ropes course are available at University Camp and we have paddle boards and kayak rentals on the San Marcos River operating out of the Outdoor Center in Sewell Park.
Reservations are required to use the workout facilities. To make a reservation, you can use the TXST REC APP, or the Rec Center website, or contact the front desk. For more information, contact (512) 245-2940 or firstname.lastname@example.org
Texas State Dining has outlined a comprehensive Path to Open program to ensure they effectively reduce the spread of COVID-19. In addition to enhanced health and safety measures, Dining Hall Pick-Up Meals will be available at Harris and Commons Dining Hall, and select Markets. Students will also be able to utilize mobile ordering and delivery. Please see Texas State Dining’s Hours of Operation for up-to-date dining location information.
Any student who cannot afford to eat at Dining Services locations on campus is encouraged to contact Bobcat Bounty, the university’s food pantry. Bobcat Bounty will host distributions on Thursdays from 4:00 p.m. to 6:00 p.m. at the FCS courtyard. All participants are asked to sign up in advance. Check their Twitter and Facebook for updates on their food distribution days.
Department of Housing and Residential Life
The Department of Housing and Residence life has implemented a number of safety measures to support resident students. Contact information for Housing Administrative Services, Housing Business Services, Housing Facilities Services, and Residential Life and Education is available on the DHRL website for students with specific questions.
Bobcat Shuttle service and ridership is continuously evaluated, and adjustments are made as necessary. The most current shuttle schedule is available on the Bobcat Shuttle website. To make riding the bus as safe as possible, Bobcat Shuttle riders must comply with implemented safety measures, such as rear boarding, reduced seating, and wearing facial coverings.
UPD Safety Escort Services
The University Police Department offers two safety escort services available to students during nighttime hours. Both the Bobcat Bobbies Golf Cart Service and the SafeRide Van Service can be accessed via the TapRide app. Both services are operated by the Bobcat Bobbies, a team of students who are hired, trained and equipped by UPD Security Services. Safety escorts are available from 6 p.m. until 2 a.m. on foot, via golf carts, or in a SafeRide van based on availability.
Office of Disability Services
The Office of Disability Services ensures that students with disabilities have equal access to all university programs and activities through the coordination of academic accommodations and support services which help to foster a supportive and inclusive educational environment.
ODS is responsible for reviewing COVID-19 academic modification requests for all students on campus, regardless of disability status.
- A student who is in a high risk group recognized by the CDC may request an additional academic modification through ODS. While many of the requests for modifications have focused on 100% remote access for a face-to-face or hybrid course, professors will have the ability to decide what other modifications may be appropriate. The modifications cannot alter the academic expectations of the course.
- If a student is not in a high risk group recognized by the CDC and wants to request a modification for another reason, they should speak directly with the professor to explore options or meet with an academic advisor in their college or degree program to identify degree-applicable courses and options available.
- ODS is promoting and encouraging remote interaction with the office. However, ODS will not turn a student away if they prefer to meet in-person.
Academic Testing for Students with Disabilities
Students with disabilities registered with the Office of Disabilities Services with any testing accommodations may request course exams at the Academic Testing for Students with Disabilities (ATSD) office. The ATSD facility offers students enhanced accessibility for course exams and quizzes by providing a reduced distraction testing environment and accessible technology options. Students may request to have their exams proctored at our San Marcos or Round Rock location. ATSD is a unit of the Testing, Evaluation, and Measurement Center (TEMC). More information about ATSD services can be found at https://www.txstate.edu/temc/.
Student Health Center (SHC)
The Student Health Center provides primary, women’s and psychiatric healthcare services to university students. Services are provided at affordable prices for college students, and health insurance coverage is not required to receive care. The Student Health Center also offers a university-endorsed student health insurance plan for students without insurance or those seeking more affordable coverage. Telehealth services are available for minor medical problems, mental health and chronic disease management for established patients.
All patients are required to wear a face mask during their appointment and will be screened for fever and COVID-19 symptoms prior to entering the student health center. COVID-19 evaluation and testing are available Monday - Friday. Most health insurance plans cover the cost of this testing for persons having symptoms of COVID-19 or who have been notified they are a close contact to a positive case. The CARES Act is covering the cost of the test for uninsured persons but a $30 office visit charge applies for the evaluation. No student will be denied medically necessary testing due to inability to pay for services. Call 512-245-2161 to schedule a COVID-19 evaluation or testing.
The Financial Aid and Scholarships office offers helpful resources to students, such as scholarship opportunities and virtual financial aid advising appointments. The office is open for normal business hours and will be reviewing, processing and disbursing student aid within normal timeframes. While Financial Aid lobby is currently limited to no more than ten individuals at any one time, their phone (512.245.2315) and email (FinancialAid@txstate.edu) customer service remain unaffected and are therefore the most effective way to reach a financial aid advisor.
Dean of Students - Emergency Services Office
The Dean of Students Office offers leadership development, support services, and experiential learning activities to facilitate student success, as well as providing educational services that develop resiliency in students experiencing difficulties. The office’s Student Emergency Services (SES) provides students with emergency support consultations, referrals to appropriate resources, emergency funding assistance and absence notifications. These services will be provided primarily through remote access during the spring 2021 semester. In order to access this service, a student is required to complete an online form.
Attorney for Students
The Attorney for Students (AFS) offers FREE legal counseling services to all currently enrolled Texas State University students. AFS offers legal advice in many areas of the law including family, consumer, civil, criminal, contracts, employment, leases and wills. By providing limited scope representation, legal consultation, advice, guidance, counsel, and education, AFS supports student retention by improving students' ability to focus on their education. AFS does not provide in-court representation however, the office can assist students with resources such as outside agencies or private attorneys concerning legal issues for which we cannot provide assistance. The student can be assured that all of their information is protected by Attorney/Client privilege.