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Certified Medical Administrative Assistant (CMAA) (Voucher Included)

This page is for Certified Medical Administrative Assistant; if you are looking for Certified Medical Administrative Assistant with Medical Billing and Coding, visit that course's webpage; if you are looking for Certified Clinical Medical Assistant, visit that course's webpage; if you are looking for Medical Billing and Coding, visit that course's webpage.

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Become a Certified Medical Administrative Assistant

Medical Administrative assistants play a valuable role on any healthcare team, often handling a variety of organizational tasks that help with patient flow. The 100% online course will prepare you to work as a Certified Medical Administrative Assistant (CMAA), designated by the National Healthcare Career Association (NHA).

Job Outlook for Certified Medical Administrative Assistants

The healthcare field offers one of the leading areas of opportunities for career growth today. Within healthcare, medical assistants are among the most in-demand professionals. NHA estimates that job openings for medical assistants are increasing by 9-15% each year.

The US Bureau of Labor Statistics concurs with the NHA estimate. Its data indicates job opportunities for medical assistants will grow by 23% overall by 2028. This is four times the expected average growth for all jobs.

Medical assistants earn $34,800 per year, or $16.73 per hour on average, according to BLS data.


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Course Objectives

Prepare to take the Certified Medical Administrative Assistant (CMAA) exam

Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records, and corresponding with patients

Learn best financial practices for a medical center

Master the fundamentals of medical terminology and ethical best practices

Understand the basics of working with medical documents, medical billing, and coding processes

Prerequisites and Requirements

There are no prerequisites to take this course. 

This course can be taken on either a PC or Mac.

  • Becoming an Administrative Medical Assistant

    Qualities of a medical assistant, working in ambulatory healthcare settings, the healthcare team

    Managing Stress and Improving Communication

    Types of communication and barriers to effective communication; patient interview techniques

    Law, Ethics, and Healthcare

    Health Insurance Portability and Accountability Act (HIPAA), Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA); ethical guidelines for healthcare providers

    Improving Your Medical Office

    The reception area and the medical receptionist; opening and closing the facility

    Computers in the Ambulatory Care Setting

    Use of computers in the medical office; safeguarding Electronic Medical Record (EMR), Electronic Health Record (EHR) and Protected Health Information (PHI)

    Telecommunications and Patient Scheduling

    Patient portal and scheduling methods; dealing with irate patients



    Medical Terminology: Word Parts, Plurals, Abbreviations

    Importance of medical terminology; understanding word parts: roots, prefixes, suffixes

    Managing Medical Records

    Electronic, paper and hybrid medical records; SOAP notes, Release of Information (ROI) and Personal Health Record (PHR)

    Written Communication

    Working with medical documents and records; medical transcriptionist/medical scribe

    Medical Billing and Coding: An Overview

    Health insurance terms; code sets: ICD-10-CM/PCS, CPT, HCPCS Level II

    Daily Financial Practices

    Improving patient payments; claims denial strategies, accounts receivable and accounts payable

    The Administrative Medical Assistant as Office Manager

    Qualities of an office manager; Clinical Documentation Improvement (CDI)



Nancy Smith

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

LaTisha Cottingham

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.


Registration and Enrollment

This course is 100% online.

Start any time with 6 months to complete.