Is it time to sharpen your e-mail and telephone customer service etiquette skills? Spend some time with us and learn about helpful guidelines for proper ways to answer and transfer calls, write and send e-mails, leave effective voicemails, and generally improve internal and external communications through the proper use of both e-mail, voicemail, and live telephone conversations.
If you require special accommodations to participate, please call 245.7899 at least 72 hours prior to the event.
Go to https://ibis.sap.txstate.edu:50001/irj/portal to register on-line and click on the Training and Development tab. Locate this workshop in the Course Catalog under Organizational Excellence.