Creating a Positive Presence through Email and Phone Communication 

Is it time to sharpen your e-mail and telephone customer service etiquette skills? Spend some time with us and learn about helpful guidelines for proper ways to answer and transfer calls, write and send e-mails, leave effective voicemails, and generally improve internal and external communications through the proper use of both e-mail, voicemail, and live telephone conversations.
Topics Covered:

• Writing effective and informative e-mails
• Proper workplace e-mail etiquette
• Leaving effective voicemails
• Proper workplace telephone etiquette
• The art of telephone customer service
• Understanding verbal communication

Registration opens approximately 3 weeks prior and closes 1 week prior.

To register for this workshop:

1. Sign in to your SAP Portal
2. Click on the Training and Development tab

If you require special accommodations to participate, please call 245.7899 at least 72 hours prior to the event.

Go to https://ibis.sap.txstate.edu:50001/irj/portal to register on-line and click on the Training and Development tab. Locate this workshop in the Course Catalog under Organizational Excellence.