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Providing Legendary Customer Service

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Texas State University-San Marcos enjoys a one-hundred year tradition of service excellence. It is up to us to create service legends of our own. During our next one hundred years we will be required more and more to compete for students--both in admissions and retention areas. This workshop focuses on the kind of service excellence that will be required.

In this four-hour workshop, you will learn:

  • the fundamentals of effective customer service,
  • the importance of adapting to the needs of different personality types,
  • the words and phrases to avoid,
  • the steps in a recovery strategy, and
  • what to do when you have to say NO!

Join the 1,639 participants who have attended the 42 workshops conducted by Dr. Cheatham since October 1998.

This course could quality for 4 CPE credits through the Continuing Professional Education (CPE) program of the Texas State Board of Public Accountancy for Certified Public Accountants (CPAs).


Registration opens approximately 3 weeks prior and closes 1 week prior.

To register for this workshop:

  1. Sign in to your SAP Portal
  2. Click on the Training and Development tab


If you require special accommodations to participate, please call 245.7899 at least 72 hours prior to the event.

Go to https://ibis.sap.txstate.edu:50001/irj/portal to register on-line and click on the Training and Development tab. Locate this workshop in the Course Catalog under Organizational Excellence.