Our outcomes and assessment methods are in place for this year; so what do we do now? Over the past few years, we have made excellent strides in identifying outcomes and developing appropriate methods for assessing those outcomes.
We now need to demonstrate that we are effectively assessing those outcomes and utilizing results for overall service improvement.
This workshop focuses on assisting support departments in accurately reporting assessment results, reflecting on findings, developing action plans for continuous improvement, and presenting evidence of use of results to further improve our services.
If you require special accommodations to participate, please call 245.7899 at least 72 hours prior to the event.
Go to https://ibis.sap.txstate.edu:50001/irj/portal to register on-line and click on the Training and Development tab. Locate this workshop in the Course Catalog under Organizational Excellence .