NOTE: LOCATION CHANGED TO ALKEK 105/106.
Presenter:
Mr. Bill Capodagli, Co-Author of The Disney Way--Harnessing the Management Secrets of Disney in Your Company
Date and Time:
Tuesday, June 9, 1-2 p.m.
Location:
Alkek 105/106
Workshop description:
At Disney, every contact with a customer offers a chance to shine. They call them their “Moments of Truth” . . . the opportunities to create everlasting positive impressions! And, because the company demands excellence as an organizational absolute, even their fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!
Attend this one-hour training session and learn Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect.
You’ll also learn insider secrets about how Disney requires – and receives – customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!
- Disney’s No.1 unbreakable rule for providing the ultimate customer service
- How Walt’s version of “show” business is the perfect tonic for what ails your business
- Identifying the “Moments of Truth” in your organization and ensuring nobody ever misses one again!
- The hidden – and not-so-hidden – costs for your company of even a single poor customer service experience
- How to use a little bit of Disney’s “pixie dust” to create your own customer-centric organization
- Are you overlooking the first step in creating great service? Find out here
- 5 keys to creating “magical” moments for your customers
