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Frequently Asked Questions - Who Should I Call?

The following is a list of frequently asked questions and who to call.  Use this to get the best source to quickly address your questions.

PURCHASING & STRATEGIC SOURCING – purchasing@txstate.edu or 5-2521

  1. Why wasn’t the line on my requisition approved?
  2. Where do I create a PO?
  3. What is the bottled water GL number?
  4. How do I close a line and/or a Purchase Order?
  5. Can you help me with a Contracted Services?
  6. Who do I call on a charge to GL 728600 for a KS doc type starting with a 19 doc number?
  7. When I get an Over Budget error while creating a PO requisition, who do I call for assistance? 
  8. How do I update the Vendor E-mail address?  When can this field be updated?
  9. Where do I send the Vendor Maintenance form?
  10. Who can make the changes or update vendor addresses or bank information?

MATERIALS MANAGEMENT – materialsmgt@txstate.edu or 5-2294

  1. What is the status of my Good Receipt request?
  2. Can you help me on the Goods Receipt request input?
  3. I received a Hand Receipt from Materials Management. Do I still need to do a GR?

ACCOUNTS PAYABLE – payables@txstate.edu or 5-2777

  1. Which types of checks go to Accounts Payable?
  2. Where do I send checks such as Financial Aid or donor checks?
  3. How can I find out if an invoice has been paid?
  4. Why isn’t the vendor paid when I submitted my Purchase Requisition?
  5. When can I use the generic vendor number?
  6. Can I pay a Volunteer or pay for a Donation?
  7. How do I attach a document in on an e-NPO?
  8. What’s the payment status on my e-NPO?
  9. Am I always required to complete the contact field on an e-NPO?  Pick Up field? 
  10. Can I use a single GL account for all my receipts on an e-NPO?
  11. When I get an Over Budget error on an e-NPO, who do I call for assistance? 
  12. Can you help me on an e-IDT for a payment correction?

TRAVEL – traveloffice@txstate.edu  or 5-2775

  1. What is the status on my travel request or expense report?
  2. What info do I need in order to request airfare reservations?
  3. When I get an Over Budget error for travel expenses, who I call for assistance? 

FINANCIAL REPORTING – financialreporting@txstate.edu or 5-2770

  1. Can you help me on an e-IDT for departmental expense transfers?
  2. What do I need to do to change the Account Manager on an account?
  3. How do I request a new account?