01.01 The
purpose of this UPPS is to establish the policy for the university telephone
service, which consists of information, installation, support, and maintenance.
01.02 Use,
availability, and acquisition of wireless cellular communications services by
university employees are covered by UPPS No.
05.03.11, Wireless Cellular Communication Services.
02.01 An employee who places a personal toll call from a university telephone should use a credit card or bill the call to a non-university number.
02.02 Employees should not accept collect calls except in cases of emergency.
02.03 The account manager shall disapprove the
charges for any billed call that was not made in the conduct of official university
business. In the event that personal calls are made, callers must note the
calls on the log and the account manager must collect and deposit reimbursement
from the responsible employees. The account manager shall remind such employees
of the provisions in Section 02.01 of this policy.
02.04 The account manager should notify Technology Resources, Business Services Department extension 5-2447, of any billing discrepancies as soon as they are discovered.
02.05 Account managers will retain all long distance and cellular phone call logs as specified in the university’s official Records Retention Schedule. The monthly telephone bill may serve as the call log.
02.06 Employees shall utilize their own long
distance PIN whenever placing a long distance call that requires entry of a PIN.
Long distance PINs are confidential and never shared for any reason. PIN owners
are responsible for all calls made using their PINs. Requests for long distance
PINs can be initiated by contacting the Information Technology Assistance
Center (ITAC), extension 5-4822 or via e-mail itac@txstate.edu.
03.01 Account
managers shall ensure that their employees charge only business-related long
distance calls to university accounts (Ref. TX Penal Code Sec. 39.02 and State
Ethics Advisory Commission Opinion No. 372, dated 08/08/97).
03.02 The Director of Technology Resources, Business
Services or designee will distribute telephone bills to each account manager,
who should verify that all transactions on the bill are appropriate.
03.03 Account managers shall ensure that all
telephone bills are charged to the appropriate account.
a. The
account manager may not make retroactive adjustments to the charges reflected
in any bill after the monthly accounting period for that bill has closed.
b. Sponsored program account managers must ensure
that telephone expenditures comply with funding source provisions. If such
expenditures are disallowed or over-expended, the sponsored program account
manager must identify an alternative source of funds for the expenditures.
04.01 Equipment failure should be reported to the Information Technology Assistance Center (ITAC) at itac@txstate.edu or extension 5-4822. When reporting a failure, provide the telephone number, building and room number, nature of the problem, and the contact person.
05.01 The applicable account manager should
authorize, initiate, and direct new installation requests to ITAC at extension
5-4822 or via e-mail itac@txstate.edu.
05.02 All faculty and staff will receive a voice
mailbox as part of a new installation unless otherwise specified.
06. PUBLISHING TELEPHONE INFORMATION
06.01 Telephone information is published in a Campus
Directory, a Confidential Employee Directory, and a KWIKFONE quick reference
guide. The information for all directories is taken from the university’s Human
Resources database and employees should report discrepancies to Human
Resources.
a. Campus Directory – The Campus Directory
is a Web site created and maintained for use by Texas State students, faculty,
and staff with active NetIDs (i.e., login is required for access). The site includes
the following features:
1) a downloadable, alphabetical listing of
campus organizational units and their location and contact information,
2) a downloadable, alphabetical listing (updated
nightly) of all faculty, staff, and retirees (excluding non-regular and student
employees), along with their university location and contact information, and
3) a search function that facilitates directory
searches of the information contained in these listings by name, NetID,
department, and other attributes.
Because
this directory is intended for internal use only, administrative heads and
employees are encouraged to list numbers answered directly by a person (as
opposed to recordings) to maximize business value.
b. Confidential Employee Directory – A
separate and confidential employee directory is produced for distribution only to
the president, vice presidents, and Human Resources. This directory includes
employees’ home addresses and home telephone numbers in addition to their
campus contact information.
c. KWIKFONE – This directory is a one-page, quick reference, aggregation of the telephone numbers of all campus organizational units.
07.01 Reviewers of this UPPS include the following:
Position Date
Director, Network Operations August 1 E3Y
Director, TR Business Services August 1 E3Y
This
UPPS has been approved by the following individuals in their official
capacities, and represents Texas State policy and procedure from the date of
this document until superseded.
Director, Network Operations; senior reviewer of this
UPPS
Assistant Vice President for Technology Resources
Vice President for Information Technology
President