Operating Guidelines for University                                 UPPS No. 05.03.01

Food Service                                                                        Issue No. 5

Effective Date: 08/28/2015

Review: May 1 E5Y

Sr. Reviewer: Director, Auxiliary Services





01.01  This policy clarifies the joint interests of the divisions of Finance and Support Services (FSS) and Student Affairs (SA), and the LBJ Student Center (LBJSC) in working with the food contractor.




02.01   Auxiliary Services (AS), Facilities (FAC), Dean of Students (DS), Department of Housing and Residential Life (DHRL), LBJSC and Special Projects (SP) share the responsibility for the effective operation of the on-campus food service operation in conjunction with the institutional food service contractor. The following table indicates the operational decision areas, along with primary and input responsibilities:


                                                Primary                                  Input

Decision Area                       Responsibility                       Responsibility


Contract rates or                   FSS/AS                                  SA/DS/DHRL/LBJSC



Meal plan options1                   SA/DS/DHRL/AS/LBJSC   FSS


Menu offerings1                         SA/DS/DHRL/AS/LBJSC   FSS


How and where university                                                 SA/DS/DHRL/AS/LBJSC   FSS

serves food1


Meal ticket issuance            FSS/AS                                  SA/DS/DHRL


Special temporary and        SA/DS/DHRL/LBJSC          FSS/AS

weekend meals


Accounting and fees           FSS/AS                                  SA/DS/DHRL


Maintenance                        FSS/FAC/AS                        SA/DS/DHRL/LBJSC


Contract performance         FSS/AS                                  SA/DS/DHRL/LBJSC


Day-to-day performance     SA/DS/DHRL/AS/LBJSC   FSS

in the delivery of

contracted food services


Development of                    SA/DS/DHRL/AS/LBJSC   FSS/SP

standards and techniques

for evaluating the delivery

of contracted food services2


Total financial integrity of   FSS/AS/LBJSC                    SA/DS/DHRL

food services


Release of students from   DS/DHRL/AS                        SA

food service contract meal

options for extenuating



Appeal of release of            DHRL                                     AS

students from contract

meal options


1SA/DS/DHRL/AS/LBJSC received primary responsibility in these areas so they will make decisions when contract pricing or negotiations occur, which will elicit strong input from SA/DS/DHRL/AS/LBJSC by FSS.


2The Food Service Committee will establish standards for measuring the performance of the food service contractor. The committee will consider student survey results in assessing performance.


02.02  The director of Food Services will attend staff meetings with the directors of AS, LBJSC, SP, and DHRL on an as-needed basis and will cooperate with these directors for food service requirements in each of their respective areas. The Food Service Committee will resolve conflicts that may arise regarding food service.




03.01   Reviewers of this UPPS include:


Position                                                         Date


Director, Auxiliary Services                        May 1 E5Y


Director, Department of Housing              May 1 E5Y

and Residential Life


Director, LBJ Student Center                     May 1 E5Y




This UPPS has been approved by the following individuals in their official capacities and represents Texas State policy and procedure from the date of this document until superseded.


Director, Auxiliary Services; senior reviewer of this UPPS


Vice President for Finance and Support Services