Tuition and Fees Refund Appeal Policy UPPS No. 02.01.12
Issue
No. 3
Effective
Date: 2/15/2011
Review:
August 1 EY
01. POLICY
STATEMENT
01.01 This UPPS provides guidelines for exceptions
to student tuition and fees refund deadlines due to reasons beyond a student’s
control.
02. REFUND
APPEALS
02.01 The Texas Education Code §54.006 sets
tuition and fees refund deadlines. Students will not receive a refund for drops
or withdrawals that occur after these deadlines unless:
a. A medical condition makes it impossible
for a student to drop or withdraw from a university course by the stated
deadline.
b. University faculty or staff
acknowledges providing incorrect advisement to the student.
c. The course
syllabus, departmental calendar, or similarly related publication contained an
erroneous deadline.
02.02 A
student who attends class after the statutory refund deadline will not receive
a refund for medical reasons.
03. PROCEDURES
FOR APPEAL
03.01 Appeal
procedures are as follows:
a. If the assistant or associate registrar
grants the refund, he or she will process the refund.
b. If the assistant or associate registrar
denies the refund, final appeal goes to the Tuition and Fees Refund Appeals
Committee (the Committee). The registrar will chair this committee, made up of
a representative from the Student Business Services office, the Financial Aid
and Scholarships office, a student from the Associated Student Government, an
academic advisor, and an academic department chair or school director.
c. The
student must supply the Committee with a letter of explanation and any
necessary official documentation.
d. The
Committee will review the appeal and make a final decision.
e. If the committee denies the appeal, the registrar
will notify the student. Decision
of the Committee is final.
f. If the Committee grants the appeal, the registrar
will notify the student and generate the refund.
04. METHOD OF
REFUND
04.01 Refunds
will be applied as follows:
a.
Following the appeal approval, the registrar will
request a check made out to:
1) Texas
State for installments, if student has a balance;
2) the
student, mailed to his or her permanent address; or
3) direct
deposited to the student’s bank account.
04.02 All documentation will be filed in the Registrar’s
Office in compliance with the State Records Retention Policy. After that time, all
records will be destroyed.
05. REVIEWERS
OF THIS UPPS
05.01 Reviewers
of this UPPS include the following:
Position Date
Registrar August
1 EY
Director, Student Business Services August 1 EY
06. CERTIFICATION
STATEMENT
This
UPPS has been approved by the following individuals in their official
capacities and represents Texas State policy and procedure from the date of
this document until superseded.
Registrar;
senior reviewer of this UPPS
Associate
Vice President for Enrollment Management and Marketing
Provost
and Vice President for Academic Affairs
President