Tuition
and Fees Refund Appeal Policy UPPS No. 02.01.12
Issue
No. 4
Effective
Date: 04/10/2013
Review:
August 1 E3Y
01. POLICY
STATEMENT
01.01 This UPPS provides guidelines for exceptions
to student tuition and fees refund deadlines due to reasons beyond a
student’s control.
02. REFUND
APPEALS
02.01 The Texas Education Code §54.006 sets
tuition and fees refund deadlines. Students will not receive a refund for drops
or withdrawals that occur after these deadlines unless:
a. A medical condition makes it
impossible for a student to drop or withdraw from a university course by the
stated deadline;
b. University faculty or staff
acknowledges providing incorrect advisement to the student; or
c. The course
syllabus, departmental calendar, or similarly related publication contained an
erroneous deadline.
02.02 A
student who attends class after the statutory refund deadline will not receive
a refund for medical reasons.
03. PROCEDURES
FOR APPEAL
03.01 Appeal
procedures are as follows:
a. If the assistant or associate registrar
grants the refund, he or she will process the refund.
b. If the associate registrar denies the refund,
final appeal goes to the Tuition and Fees Refund Appeals Committee (the
Committee). The registrar will chair this committee, made up of a
representative from the Student Business Services office, the Financial Aid and
Scholarships office, a student from the Associated Student Government, anacademic advisor, and an academic department chair or
school director.
c. The
student must supply the Committee with a letter of explanation and any
necessary official documentation.
d. The
Committee will review the appeal and make a final decision.
e. If the Committee denies the appeal, the
registrar will notify the student. The decision of the Committee is final.
f. If the Committee grants the appeal, the
registrar will notify the student and generate the refund.
04. METHOD OF
REFUND
04.01 Refunds
will be applied as follows:
a.
Following the appeal approval, the registrar will
request a payment be made:
1) To
Texas State for installments, if student has a balance;
2) To
the student, mailed to his or her permanent address; or
3) As
a direct deposit to the student’s bank account if student has set up a direct
deposit option.
04.02 All documentation will be filed in the
Registrar’s Office in compliance with the State Records Retention Policy.
After that time, all records will be destroyed.
05. REVIEWERS
OF THIS UPPS
05.01 Reviewers
of this UPPS include the following:
Position Date
Registrar August
1 E3Y
Director, Student Business Services August 1 E3Y
06. CERTIFICATION
STATEMENT
This
UPPS has been approved by the following individuals in their official
capacities and represents Texas State policy and procedure from the date of
this document until superseded.
Registrar;
senior reviewer of this UPPS
Associate
Vice President for Enrollment Management and Marketing
Provost
and Vice President for Academic Affairs
President