Tuition and Fees Refund Appeal Policy                             UPPS No. 02.01.12 (NEW)
Issue No. 1
Effective Date: 03/30/2007
Review: August 1 EY

 

 

01.       POLICY STATEMENT

 

01.01  The purpose of this UPPS is to provide guidelines for exceptions to student tuition and fees refund deadlines due to reasons beyond a student’s control.

 

02.       REFUND APPEALS

 

02.01  Tuition and fees refund deadlines are set by the state in Texas Education Code Section 54.006.  No refunds will be given for drops or withdrawals that occur after these deadlines unless one of the following conditions exist:

 

a.   A medical condition which makes it impossible for a student to drop or withdraw from a course of the University by the stated deadline.

 

b.      University faculty or staff acknowledge providing incorrect advisement to the student.

 

c.      An erroneous deadline was published in the course syllabus, departmental calendar, or similarly related publication.

 

02.02  Refunds for medical reasons are not allowed if the student attends class after the statutory refund deadline. 

 

03.       LEVELS OF REFUND APPEAL

 

03.01  The levels of appeal include the following:

 

a.   First level of appeal is with the Assistant or Associate Registrar.

           

b.   Second and final appeal is with the Tuition and Fees Refund Appeals Committee.

 

1)   A letter of explanation and official documentation must be supplied to the committee by the student. 

2)   This committee is chaired by the Registrar and is made up of a representative from the Cashier’s Office, Financial Aid Office, a student (Associated Student Government), an academic advisor, and an academic department chair.

3)   Decision of the appeals committee is final.

 

04.       PROCEDURES FOR APPEAL

 

04.01   Appeal procedures are as follows:

 

a.   If a refund is granted by the Assistant or Associate Registrar, he or she will process the refund.

     

b.   If a refund is denied by the Assistant or Associate Registrar, final appeal goes to the Tuition and Fees Refund Appeals Committee.

 

c.   The student must supply the committee with a completed appeal form and supporting documentation.

     

d.   The committee will review appeal and make decision.

     

e.   If appeal is denied, the Registrar will contact student via letter.

     

f.    If appeal is granted, the Registrar will notify the student and generate refund.     

 

05.       METHOD OF REFUND

 

05.01  Refunds will be applied as follows:

 

a.   If the appeal is approved, the Registrar will request a check be made to:

 

1)   Texas State installments, if student has a balance or

2)   To the student and mailed to his or her permanent address

 

b.   All documentation will be filed in the Registrar’s Office for five years. After that time, all records will be destroyed.

 

06.       REVIEWERS OF THIS UPPS       

 

06.01  Reviewers of this UPPS include the following:

           

Position                                                          Date

 

Registrar                                                        August 1 EY

                                                                       

Director, Student Business Services          August 1 EY              

 

07.       CERTIFICATION STATEMENT

 

This UPPS has been approved by the following individuals in their official capacities and represents Texas State policy and procedure from the date of this document until superseded.

 

Registrar; senior reviewer of this UPPS

 

Associate Vice President for Enrollment Management and Marketing

 

Provost and Vice President for Academic Affairs

 

President