Inspiring or motivating a team can be rewarding, but managing people isn't always a cake walk. In fact, the ridiculous problems people can create can seem downright impossible to solve at times. This special program focuses on how to best address, resolve, and prevent a whole array of the most common - and most challenging- aspects of dealing with people. You'll learn how to handle absenteeism, apathetic employees who just don't care, bullies, employees who are chronically late, how to supervise friends and former piers, employees who always answer "I don’t know" or "that's not my job", employees who blame everyone else, insubordination, know-it-alls, negative attitudes, narrow minded people, pathological liars, short tempers, and prima donnas.

You'll also learn what causes rumors, office gossip and grapevines, and how to manage office politics so that you don't get sabotaged and so that none of your employees get eaten alive by the vultures who sometimes slip through. You'll discover special techniques for dealing with employees or managers who won't make commitments and decisions or constantly procrastinate.

Plus you'll learn how to handle sensitive legal issues like sexual harassment, employee theft, alcohol and drug abuse, and how to legally fire people.

Glenn Shepard is an author, speaker and management consultant. He is published in paperback by John Wiley & Sons of New York, the world’s largest and most respected publisher of scientific, technical, and professional books and journals.  He is the author of How to Manage Problem Employees and How to Make Performance Evaluations Really Work.  His latest book. How to Be the Employee Your Company Can’t Live Without, became a #1 Best Seller at Barnes&Noble.com on its official release date of March 21, 2006.

Mr. Shepard gives over 100 seminars on site each year and monthly teleseminars produced by his Nashville based company. He’s a 1985 graduate of Georgia Tech’s College of Management, and has owned his own firm since 1988.