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Frequently Asked Questions

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If I have my MDS certification, do I have to take the RUG training?

Even if a nurse has received an MDS certification from another program, they are required to complete the RUG Training to be permitted to electronically submit their MDS Assessments for Medicaid Reimbursement payments.

Is it true there is no grade associated with this training?

There is no grade or pass/fail for this training.  HHSC does not have any requirements around a score.  The only requirement is you must have completed (answered) all learning check questions.

The number of learning check questions correctly answered versus those that were answered incorrectly is captured in TRACS in the Learning Check / Assessments section.  If you are interested in keeping a copy of the results of your learning checks, print out the Assessments page once you have completed the training.  Texas State and HHSC will not track this information.

Can someone other than a nurse complete the RUG training?

Yes.  You do not need to be a nurse in order to complete the RUG training.  When completing the application, enter six zeros ("000000") as the license number and "Not Applicable" for the state which issued the license.

If nurses take the training for Nursing Facilities, do they also need to take the training for Community Services?

In order to submit MDS assessments, the nurse license numbers must have completed the Nursing Facility training. 

In order to submit Medical Necessity and Level of Care Assessments for Community, the nurse license numbers must have completed the Community Services training.

How soon after completing the online RUG training will TMHP be notified of the completion?

It can take 2-7 working days (M-F, 8-5) to process and report completions to TMHP, depending on current volume of enrollments and completions.  For example, we set a deadline of completing by 8/17/14 in order to be reported to THMP by 9/1/14; as we anticipate an extremely heavy volume of processing to be done around that time.

Can a provider take both training courses that are offered?

Yes.  Providers are not limited to just one training course.  Providers may take both the Nursing Facilities and Community Services training, however there is a fee for each course.

I signed up for the wrong training. Can I take the other training instead?

The participant will need to contact the Office of Continuing Education at Texas State University to transfer enrollment from one course to another.  There is a transfer fee associated with this administrative activity.

What happens if I accidentally complete some else's training?

This happens when a participant uses someone else's user name and password to access the training.  Pay special attention to type the user name and password exactly as given to you in the enrollment notification email as they can be very similar to those issued to others.

If you complete someone elses training, you will be charged an administrative fee to reset the other participant's assessments; and you will have to retake the assessments using the correct username and password.

What happens if my credit card is declined?

Emails are sent notifying those whose cards have been declined.  We will ask that we be contacted to verify the information we have, or for an alternate form of payment to be made.  If we do not receive a response within two weeks, the credit card information we have will be shredded.

What happens if only my registration form or payment is received?

Registration forms unable to be matched with payment information, and payment information unable to be matched with a registration form, will be kept on file for two weeks; after which it will be shredded.

Why am I having difficulty logging in?

There may be several reasons you are having difficulty logging in.  Things you should check  include:

Make sure you enter your user name and password in all lower case letters with no spaces.

Make sure you are logging in to TRACS (not Blackboard as with the TILE Program).

Make sure your 90-day enrollment period has not expired.

 

What are the additional fees for?

Returned Check Fee - Charged when your check is returned unpaid after two attempts to send it though your bank account.

Sending Information More Than Three Times - We will send enrollment or completion information three times at no additional charge.  Sometimes we are given invalid email addresses; emails are accidentally deleted by participants; and participants sometimes use someone else's email and the information is not passed along properly.  Within three attempts, we should be given the correct information and the participant should be able to determine how to retrieve the information.

Replacement Acknowledgement of Completion - If a participant completes the training and does not receive an acknowledgement of completion within a couple of weeks, our office should be contacted to find out what happened.  If we are not contacted within 30 days, and the email message has not bounced back as "undeliverable"; the replacement fee is charged.

Transfer Fee - Charged when a participant requests the wrong course and needs to be switched to another.  Also charged when a facility requests to have a participant who is no longer with their facility replaced with the new employee.  In both cases, the 90 day course period remains in effect.

Mulitple Enrollments - Charged when someone sends in multiple applications and payment authorizations and then has to be processed out of additional enrollment/s.

Reset Another Participant's Assessments - Charged when someone signs in with the incorrect user name and password and completes someone else's training.